PRX 3.0 Launch – Here it is! List of known issues and how to give us feedback.

We cranked out another release of http://www.prx.org called 3.0.2 and here are the highlights. Please use this new post to leave comments.

List of known issues

Welcome to PRX 3.0!

Over a year in the making, we’re thrilled to present the new PRX.

If you want a glimpse of the action-packed moment of actual launch, watch our behind-the-scenes video from the PRX HQ in Cambridge MA:

So this is version 3.0 and will soon be followed by 3.1, 3.2 and so on. One of the big reasons we rebuilt the PRX web application from top to bottom (moving from Java to Ruby on Rails, for the technofriendly you can see more of what’s under the hood on 3.0 here) was so we could more easily expand and improve the site and incorporate ideas and suggestions from stations, producers and listeners.

As with any major construction project there have been some redesigns, some delays, some of the original concrete wasn’t mixed properly, we forgot to put a window or a banister here or there. We know of a few things that are missing or confusing and are on our list to be fixed for 3.1, and we hope and expect you will find some too. Please tell us!

At the bottom of this post we’re keeping a running list of known issues with 3.0, which we will continue to update as we fix or discover things.  If you find something you think is broken or just funky, email feedback<at>prx<dot>org and we’ll be obsessively checking it over the coming days and weeks. If you need help with your account on PRX just email help<at>prx<dot>org, we’re on top of that one too.

However if you just want to say glowing and celebratory things, please comment on this post so the world can see!

For a taste of what our top-notch tech team was doing over the last 12 hours or so, here’s an excerpt from one of Andrew’s 4 a.m. emails:

——– Original Message ——–
Subject:     [Staff] update 2
Date:     Sat, 22 Nov 2008 04:08:27 -0500
From:     Andrew Kuklewicz

Ok.

Things are getting there.  The data and files are migrated, and ftp is reconfigured and accepting files, so good stuff.

To give some notion of what I am talking about, there are some 31,241 mp2 files, and of those 22,889 are not orphaned, and are working – for example, pieces which have a single version, and no promos, are fine.

That leaves 8352 files to be resolved. I expect to have a working script within an hour, and then crank up a bunch of amazon ec2 instances to correct this in parallel, so hopefully it can be resolved within a few hours – once I have it running, I’ll have a better notion of how long until it will be fixed.  I am moving a bit slowly due to lack of sleep, but I’m doing what I can to fix this asap.

We have lots of people to thank and credit for getting this baby off the ground. First and foremost the PRX dynamic tech duo Andrew Kuklewicz and Matt MacDonald, with big coding help from Nathan Woodhull and Dan Choi, migration wizardy from Robert DeBenedictis, design deliciousness from Paul Irish and Paul Krasnoo, and an all-out effort by the PRX staff, in particular Genevieve Sponsler who masterfully reworked help documentation, John Barth and Kerri Hoffman who have shaped and supervised critical areas of the new site, Emily Corwin for all kinds of support, and Rekha Murthy who joined PRX just in time to provide essential efforts in the final 3.0 push.

And a big thank you to the funders that supported PRX throughout – the Corporation for Public Broadcasting, the MacArthur Foundation, the Ford Foundation, the Surdna Foundation, and the National Endowment for the Arts. Major props!

Continuously Updated List of Known Issues

These are issues that we know about and are actively working to fix, if you’ve found one not listed or crossed-out here please email feedback@prx.org. If you need help or have a question about your account(s) on PRX send an email to our Technical questions email address.

  • [PRXMJ-650] Searching for multiple keywords does not return results. For example “Quirks” returns results but “Quirks and Quarks” doesn’t. We’re working on this one and it’s the highest priority as search is the way most people find pieces on PRX.
  • [PRXMJ-373] Missing RSS feeds for: New Pieces, New Reviews, New
    Producers, New music pieces, New news pieces, New documentaries
  • [PRXMJ-620] series with period in the title does not get displayed correctly
  • [PRXMJ-322] Various Internet Explorer 6 CSS, image and user
    interface issues, we will fix these but you should really update your
    browser:)
  • [PRXMJ-14] Missing CSV/XLS/PDF export for royalty statements
  • [PRXMJ-347] Search Results Should Persist When User Clicks “Back” From a Piece
  • [PRXMJ-544] Piece Creation UI Minor Defects on IE 7 Windows
  • [PRXMJ-457] Series added to Favorites does not appear in Favorites Playlist
  • [PRXMJ-550] Advanced search date range not filtering
  • [PRXMJ-510, PRXMJ-509, PRXMJ-507] Various People search related bugs
  • [PRXMJ-575] Slashes in piece tiles result in 404 errors.
  • [PRXMJ-654] the tinymce editor embedded on piece edit basics step is super long, like a foot of screen
  • [PRXMJ-660] when a piece is in an account that is deleted, you get errors seeing the piece profile
  • [PRXMJ-576] Periods in piece titles cause 404 errors.
  • [PRXMJ-619] “People” tab and “Advanced” search links point to wrong page
  • [PRXMJ-585] Text fields for piece short_description, credits and broadcast_history are truncated. We’ll fix the data and update the fields to be larger.
  • [PRXMJ-625] Outside purchaser opt ins didn’t get migrated from PRX 2.0 to 3.0 for pieces
  • [PRXMJ-404] The “why” field of joining a group request says it is optional but if you leave it empty it tells you it can’t be blank
  • [PRXMJ-643] choosing incorrect default (station) account in account merge blocks access to MyPRX

54 thoughts on “PRX 3.0 Launch – Here it is! List of known issues and how to give us feedback.

  1. Text fields for Timing_and_Cues are truncated, and displayed twice (once for timing and cues, and again above for ‘Piece Audio’)

    (I can’t tell if this is actually covered in PRMXJ-585 above)

  2. Congratulations on your new format! I’m confused about a few things, mostly: Are you still interested in listeners’ reviews of pieces? I haven’t navigated your site long enough to see how it’s possible to review pieces.

    JR

  3. Hi Mark,

    Thanks for the info on the timing and cues and it being displayed twice. I’ll log it and we’ll review it. We’ve got a number of things to get to but this will go on the stack.

    -matt

  4. Great work folks! The site looks great and seems real intuitive. I like how you’ve separated users from station and show groups and I appreciate the increased audio space as well.

    One think I noticed. When requesting to join a group, it says that the field: Why should you be added as a member? is optional. However, when you submit the form, it gets kicked back, saying that this information is required.

  5. Hi John,

    Thanks for the positive remarks. I’ll file a ticket to report the optional field should be changed to have the required field marker.

    -matt macdonald

  6. Not sure if the last comment posted (no error was given, no message about approving comments was shown), so here’s a summary of the problems I found so far:

    –There’s missing data in the “Time and Cues” field. All existing pieces were truncated to 255 characters. I now see this in the “known issues” above. Seems to be that someone didn’t build out the new database tables with care. These should be restored to their original state.

    –Line breaks are missing from the descriptions field. This results in a shapeless lump of text. These should also be restored to their original state.

    –There are incompatibilities with Safari 3.2 on OS X.

    –The times automatically given for the pieces are off. Long files are said to be a second shorter than they are, so multiple long files for a single piece result in the entire piece being given an incorrect time length.

  7. The “Advanced Search” feature doesn’t seem to work.

    I am trying to find “Interfaith Voices.”

    I click “Advanced Search” and it takes me to a page that has click-able options for “Users” “Pieces”, etc.

    I type “Interfaith Voices” into the search engine
    and click “Search” and the words “Interfaith Voices” disappear from the search engine block but nothing else happens.

    I type “Interfaith Voices” into the search engine
    and click “people” and the words “Interfaith Voices” disappear from the search engine block but nothing else happens.

    I type the “People” link at the top of the page and the words “Interfaith Voices” disappear from the search engine block but nothing else happens.

    I tried just clicking on the individual links (people, all, etc) but when I click and nothing happens.

  8. Yo, very cool. Congrats! It must have been tough times to put this all together, I can imagine. This will be a great help for the partners of our Transatlantic Radio for kids. Thank you and keep rockin’!

  9. Thanks everyone for all the feedback. We’re planning to update http://www.prx.org late this evening with a few of the most pressing issues that have been raised. Here is what we are planning on getting fixed today in a release called 3.0.1:

    • PRXMJ-640 Group account disappearance, broken links from individual member pages
    • PRXMJ-619 “People” tab and “Advanced” search links point to wrong page
    • PRXMJ-581 Tried to update a piece that’s already public and it says I don’t have the audio space
    • Increase activity feed items from 3 to 6 on the homepage.
    • PRXMJ-635 myprx graphs not working. This is just a quick update to a sql query.
    • PRXMJ-404,626 When requesting to join a group, it says that the field: Why should you be added as a member? is optional but it is required.

    We’re also reviewing and working on a few other high priority issues that will take more than a day or two to work out:

    • PRXMJ-583 Improve site performance – This is a tricky one, optimization is part art, part science, but we do have a few quick things we are planning on implementing.
    • PRXMJ-642 Uploading audio files via ftp not showing up in the drop box. The work around for this at the moment is to upload using the web based uploader found on the homepage or in myprx.
    • PRXMJ-625 Migrating outside purchaser opt-ins. This will take more than a day or two to get done but the data all still exists we just need to move it.
  10. @Grant, Thanks for the detailed feedback. We’re working on the timing and cues data problem. We used a string field for those attributes instead of text. Not to worry though we didn’t loose the data and we’ll make the change to the database.

    * Can you post the piece urls for those that are having problems with the “lump of text” and are reporting incorrect timing information?

    * What problems are you encountering with prx.org and Safari 3.2? If you let me know what specifically you are seeing I’ll log the tickets and we’ll get to work on them.

  11. @John – I can view: http://www.prx.org/portfolios/4015 with no problem are you still seeing that as an issue?

    I’ve also logged the other ticket as:

    • PRXMJ-645 When editing my profile, under “Other Web sites (optional)”, the sites that I enter do not appear to save after I submit the form.

    and I’ll update the blog when that ticket is resolved.

  12. @james – We are always hoping that people leave feedback for pieces, we just call them comments now instead of reviews. To leave a comment on a piece, search or browse to a piece and click the “Leave a comment” link on the right hand side of the page. Rate the piece, give a title to your comment and type away.

    -thanks
    -matt

  13. I can’t find a listing of licensed pieces. On the old site it was on the lower lefthand side of the home page. it gave a sense of PRX activity on the license end of things. t.

  14. Bravo – I think yes, I’m sure -really- and help.
    Spending a ‘few’ hours here in deepest Buenos Aires cruising around the new prx. I think it will be all right but so far I have a few problems.
    ‘The default ordering for pieces in a series is the date the piece was added to the series unless you decide to change the order… Changing the order of the pieces in the series is as simple as clicking on a piece then dragging and dropping to it’s new place in the list.’
    Not seeming to happen for me. And I can’t move through the pieces in my series (which was not added to the series list last time I checked) to check them all and move them about.
    Also looks like the last piece I put up didn’t go through correctly. 1 point (?) for a 10 minute + piece which when it went up was all there but now seems to have disappeared. Any help to livinglit@earthlink. much appreciated. Thank you. MAM

  15. Er…when I search for myself, ” Sue Mell”, only half of my pieces come up and there’s no reference to the rest, it’s as though they don’t exist.

    Remedies????

    Thanks!
    -SM

  16. @Tracey – Sorry you are having difficulty finding the information that you are looking for. Licensing activity can be tracked in two different ways, first on the homepage in the “Recent Activity” section – when stations license a piece that information will show up on the homepage, then roll off. The second probably preferable way to view that information is to click on Pieces at the top of the page, then click the “more…” link in the “Most Licensed (this week).

    We’re open to suggestions and change so if you have thoughts on how to improve this please let us know.

    -thanks
    -matt macdonald

  17. @Sue – Thanks for the information, search is something that we are working on as I write this.

    For those who want more information the problem seems to be in our configuration of the Solr search server specifically the using the DisMax request handler and stop words.

    Dan Choi one of our superstar programmers is on the problem and narrowing down a solution.

  18. Hi, I’m not sure if this is me overlooking something or an actual bug. We have been licensing Daniel Wargo’s The Stone Age series this fall a piece at a time. But now there doesn’t seem to be an option to license the pieces for broadcast – just an mp3 audition download option. Am I missing some new step to licensing a piece or is there a link missing on these pages?

  19. I miss the “similar items” pane. Also performance seems to be very slow. I am using Mozilla Firefox 5.0, and I have frequently gotten a dialog box that says that a script is running, do I want to cancel or continue. I have continued, and it has completed, but I believe I got the message because of a perceived performance issue.

  20. Hi everyone,

    We had a release last night that fixed a number of issues. Here are the release notes:

    Release Notes – MediaJoint – Version 3.0.1

    Bug

    * PRXMJ-581 – Tried to update a piece that’s already public and it says I don’t have the audio space
    * PRXMJ-585 – some piece fields too short
    * PRXMJ-619 – “People” tab and “Advanced” search links point to wrong page
    * PRXMJ-620 – series with period in the title does not get displayed correctly
    * PRXMJ-621 – Contact (group) link broken
    * PRXMJ-623 – Soem pieces have no versions created
    * PRXMJ-626 – When requesting to join a group, it says that the field: Why should you be added as a member? is optional but it is required.
    * PRXMJ-627 – audio space wrong
    * PRXMJ-635 – myprx graphs not working?
    * PRXMJ-640 – Group account disappearance, broken links from individual member pages
    * PRXMJ-645 – When editing my profile, under “Other Web sites (optional)”, the sites that I enter do not appear to save after I submit the form.
    * PRXMJ-654 – the tinymce editor embedded on piece edit basics step is super long, like a foot of screen
    * PRXMJ-659 – mispelling of receive in membership purchase email
    * PRXMJ-660 – when a piece is in an account that is deleted, you get errors seeing the piece profile

    Improvement

    * PRXMJ-412 – Search result text when there are no piece results but other categories have results

  21. What am I missing? I don’t see any way to license or “BUY” any piece in the catalog. I see the price, the conditions for use, etc.

  22. –I’m an administrator, but I can’t remove group members. It gives me the list of members, but the link to delete returns “page does not exist”.

    –Carriage reporting returns producer of piece as licensee instead of the opposite.

    –My individual account shows as expired producer account when I should be just a station member. This may have existed before the site change.

  23. Hi Dan from Yellowstone,

    Your station can continue to enjoy The Stone Age series – in order to license you have to be wearing your “station hat” not your individual hat. If you follow the MY PRX link you will see an accounts pull down menu on the right – make sure you are using your YPR account. You can set this account as a default as well. You should be all set.

    Hope this helps.

  24. Hello,

    It appears that I am no longer attached to the Listener Directed Productions account, current and pieces, series, reviews et al. My “My PRX” page is mostly empty. Also, my account type shows up as a “Starter Account” rather than the LDP group account status.

    Thanks — Happy Thanksgiving.

    David

  25. @Douglas — You should be all set now. I gave you the correct permissions.

    Helpful for everyone — If someone can’t see the “Buy this piece” link there are one of two possible things going on:

    1. You don’t have the correct privileges and need to be listed as an admin. The station admin can add other admins by going to My PRX > Choosing the station account > clicking “account members” under “Account has…” If you don’t know who your station admin is, email help@prx.org and we’ll get you set up.

    2. The station membership has expired. Go to My PRX and choose the station under “Change Account” to see if you have expired.

  26. Not sure why but loading is extremely slow (I’m on T1), often resulting in a generic error page. I have had to create two acounts because I cant log in to the one I created before the switch. It looks nice though.

  27. @Joseph —

    We’re currently working on performance issues and the site speed will improve soon.

    If you have trouble with your accounts please email help@prx.org. You shouldn’t have to create a brand new one, so we can help you with that.

  28. Hi Guys.

    Three things. I suspect you already know them, but here goes:

    1. S-L-O-W. Wow, everything is very slow.
    2. Search engine is dumb, meaning it won’t find pieces using keywords.
    3. How do I add a promo for a piece for stations to access?

  29. @Jeff –
    We’re currently working on performance issues and the site speed will improve soon.
    We’re also working on fixing the search.
    When you add a piece under My PRX, there is a promo field under the piece audio field.

    Thanks for your patience!

  30. Playlists and the “launch popup player” feature for the playlists don’t seem to be synching up correctly. When I click the popup player while logged in on my playlist, I get a playlist purporting to be mine but not actually mine – it says “Scoobydoo’s Favorites” but then gives a popup player list of items not mine such as “My Brightest Diamond,” “Tiny Vipers” etc. It should instead be giving a list of items such as “Invisible Ink,” “Mei Mei” and “Ode to Josephine.” I think this broke in the last update as it was working before.

  31. * Can you post the piece urls for those that are having problems with the “lump of text” and are reporting incorrect timing information?

    * What problems are you encountering with prx.org and Safari 3.2? If you let me know what specifically you are seeing I’ll log the tickets and we’ll get to work on them.

    The appropriate information for these was sent via email several days ago.

  32. First of all, I want to say that PRX is one of my absolute fav places on the Web, and I support and believe in whatever you guys are doing. I think you are visionary and wildly wonderful. I have a question and an observation.

    Question: Will you ever include the ongoing lists of recent posts, reviews, and licenses on the home page? The “recent activity” list allows for very limited scanning of what’s actually going on.

    Observation: When I plug in a search term like Love and Radio, it produces no results.

    Go PRX!

  33. Good morning.
    Still having a lot of trouble with ‘the new boat in the water seeing where the holes are’ prx.
    Seem to have lost the last Letter from A. Broad I put up before the transfer.
    Can’t seem to get in and move the series content into the right order.
    Nor change anything in my profile or the series profile.
    And can’t find Letter from A. Broad under series :(
    I think there is more but I know you are caulking as fast as you can.
    MAM

  34. love the new look! thanks for all your work, folks.

    there used to be a ‘licenses of group pieces’ report that showed what stations licensed our pieces and allowed them to self-report when they planned to air a piece. I can’t find that last piece of info on the new prx.

    also, i tried to delete two members from our group and each time was taken to an error screen/page not found.

  35. How does the “friends” thing work. I purchase pieces for my show on KFAI and I’d love to know when certain producers post new work. I’m now “friends” with Lu Olkowski. Will I know everything she does on PRX or just learn about new pieces.

    The search engine is awful (as I think you know). I typed in the exact name of a piece I know is on PRX and it didn’t pop up in the search engine.

    Also, why are the photos smooshed? Should I reload my photos … would that help?

  36. Can not find the series Californina Legacy Project (producer Terry Beers) on the new site. Can you help?

  37. @Ken

    Thanks for your feedback and encouragement! We definitely appreciate your kind words as we get through the first bumps of a new site.

    Regarding your questions, you can find recently posted, licensed and viewed pieces on the pieces page here: http://www.prx.org/pieces. Currently we just have the combined recent activity on the home page but we may adjust that in the future as 3.0 continues to develop.

    We are definitely working on the search and have a fix for that coming in the next few days. For now, if you take the small words out of things, and for example just search for “Love Radio” instead of “Love and Radio,” you’ll get results.

  38. @Lydia —

    Thanks for letting us know about your missing link. I have notified our tech team and they will take a look at it.

  39. Matt:

    Thanks for your answer to my question about reviews, now called “comments.” Next question: how can I access my previous comments? Your previous format gave me access to the more than 160 comments I wrote for PRX as a reader. This work is no longer accessible. It appears to have disappeared into a black PRX hole.

    I look forward to hearing from you. Thanks again.

    Jim

  40. @Todd —

    Thanks for the feedback.

    Regarding the photos, we have this on our list of stuff to work on. If you have the time and would like to make the photos for some of your stuff look better right now, you could upload square photos (or crop them into squares) or make pictures about 240 pixels wide.

    We’re also releasing a fix for the search engine sometime this week. For now if you are searching for “Love and Radio” for example, take out the “and” and it’ll work.

    Your contacts are currently just a way for you to keep track of people you’d like to stay in touch with. We may add more features sometime, but for now, you can view your contacts at http://www.prx.org/contacts once you’re logged in.

  41. @James —

    Thanks for pointing that out to us. On your profile when you click on “My comments (168)” under Actions you should see a full list, but the list is incomplete. I’ve notified our tech team and they will take care of it soon.

  42. @Muriel —

    Thanks for your patience in waiting for a reply. We are experiencing a pretty high volume of emails and calls as you might imagine.

    I would suggest that if you aren’t doing so already that you use Firefox (www.firefox.com) as your browser. That should fix a lot of the clicking and dragging problems you’re having.

    When you say that your pieces aren’t showing up, I’m guessing that you searched for them and they didn’t appear. Our search function is in the process of being fixed and will be fixed by this weekend. But that doesn’t mean that your pieces aren’t on PRX. They are on your profile under Recent Pieces on the right.

  43. I preferred the way the recent activity was displayed in the previous version. I’m not really interested in knowing that a listener joined, a producer updated his profile, etc. I am interesting in knowing about new pieces recently added, recent reviews (now comments), and licenses, and would like to see the info at first glance when the home page opens.

  44. @Wayne —

    Thanks for your feedback. We definitely take PRX-member opinion into account as we work on the site. For now, you can see recently added, viewed, and licensed pieces on the right sidebar of the pieces page here: http://www.prx.org/pieces

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